Office Policies

We are open to serve you, answer questions or schedule an appointment during the following hours:

  • Monday 8:00 am - 5:00 pm
  • Tuesday 8:00 am - 5:00 pm
  • Wednesday 8:00 am - 5:00 pm
  • Thursday 8:00 am - 5:00 pm
  • Friday 8:00 am - 5:00 pm
  • Saturday 8:30 am - 12:00 pm

 

Emergencies

If you have a medical emergency, either call 9-1-1 or contact us directly at (770) 968-8888. Our staff is trained in over-the-phone emergency triage services, and can help determine the best course of action. If your emergency is severe, you may be referred to the nearest emergency room. If your emergency can be treated in our office, you will be seen by the first available doctor.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and appreciate your cooperation. After missing three appointments without notifying us 24 hours in advance, patients will be seen on a walk-in basis only.

Adolescent Appointments

Clayton Eye Center values your children’s safety, and requires that any patient 17 years of age or younger be accompanied by an adult at all times during their visit to our office. The accompanying adult will need to provide their name, phone number, address, relationship to the patient and photo identification, and will need to remain with the minor through the entire appointment.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them time to render payment. After 90 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.

  
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